SANJIB KUMAR DAS

Developed and enforced data governance policies and standards, ensuring 100% alignment with FDIC, OCC, and CFPB regulatory requirements and reducing compliance risks.

Implemented robust Access Control initiatives, establishing strict access rights to sensitive customer and transaction data, significantly reducing the risk of breaches.

Conducted regular audits of data handling processes, verifying adherence to governance frameworks and regulatory standards, and ensuring full compliance.

Performed comprehensive data validation and established automated checks to verify customer onboarding data, loan applications, and transaction records, enhancing data accuracy.

Led and participated in the Error Resolution process (CAPA), creating workflows to correct inaccurate or incomplete data and preventing downstream risk exposure.

Refined and implemented Quality Metrics, defining KPIs such as data accuracy, completeness, and timeliness, to measure and improve ongoing quality across operations.

Collaborated with IT and business units to refine data pipelines, reducing recurring errors and strengthening overall data reliability through continuous improvement initiatives.

Managed the RFx process, including proposal planning, win themes strategy, and written/oral communication, significantly improving proposal quality and client engagement.

Interacted with client service professionals and PMO teams, providing strategic communication insights and leadership that fostered strong teaming environments.

Advised engagement teams on effective pursuit and messaging strategies, leading calls and meetings to devise real-time pursuit plans and present persuasive solutions.

Conducted comprehensive market analysis before product or sales campaign launches, leveraging data to craft targeted customer profiles and optimize campaign success.

Assisted sales teams in qualifying prospects by applying deep product understanding to identify ideal pain points, enhancing lead qualification efficiency.

Provided critical product knowledge support to sales teams, developing compelling sales pitches that highlighted product features and benefits, contributing to increased sales effectiveness.

Demonstrated strong organizational skills by utilizing CRM software to digitally track all client communication, improving follow-up and relationship management.

Collaborated internally to project manage the creation of demo cases based on client RFx and use cases, ensuring tailored and impactful demonstrations.

Demonstrated best practice Project Management methodologies with a hands-on approach, ensuring efficient project delivery and successful customer and people management.

Ensured overall transparency of project deliverables throughout the lifecycle, from kick-off to sign-off, facilitating smooth transitions and stakeholder alignment.

Conducted and led discovery sessions to thoroughly understand client business objectives and system needs, forming the foundation for tailored project solutions.

Monitored, supervised, and approved project charter, project plan, data collection, consolidation, cleansing, categorization, report creation, UAT, user on-boarding, training, and sign-off, ensuring project success and maintenance.

Managed project risks through prioritization and pre-emptive action, ensuring timely delivery and mitigating potential schedule slippages.

Led training sessions and workshop facilitation for clients and offshore locations, enhancing user adoption and skill development.

Developed and executed category strategies for aligned spend categories, aligning with the strategic sourcing project portfolio across global and regional levels.

Led and managed multiple end-to-end sourcing projects and category team projects across various business areas, driving efficiency and cost savings.

Drove the preparation for proposals, quotations, and competitive bids with pertinent specifications, terms, and conditions, ensuring favorable outcomes.

Developed and managed internal and external relationships with suppliers, category teams, and cross-functional teams to ensure effective area of direct accountability.

Investigated, probed, and analyzed the performance and value received from suppliers, conducting detailed spend analysis to identify avenues of savings and reduce maverick spending.

Established ongoing relationships with suppliers to determine the level of service and benefits that could be derived, enhancing supplier performance and value.

Focused on customer relationships with suppliers across all contracts, building strong customer relationships and ensuring optimal service delivery.

Oversaw and managed requisitions, the requisition-to-payment process, and provided support to end-users and expert support to manage complex requisitions.

Created purchase orders on behalf of stakeholders, ensuring accuracy and compliance with procurement policies.

Interacted with stakeholders via phone or email to gather additional information on requisitions, ensuring efficient and accurate processing.

Educated and assisted stakeholders on best practices and Company Policy and Procedures, promoting compliance and operational excellence.

Ensured R2P process completion within given SLA (Service Level Agreement) for data accuracy and TAT (Turnaround Time), guaranteeing timely and accurate deliveries.

Collaborated with stakeholders and Accounts Payable to ensure invoices were posted on time and correctly, supporting internal teams on dispute resolution with suppliers.

Built and managed the Supplier Database, demonstrating excellent Supplier Relationship Management and fostering strong vendor partnerships.

Delivered world-class customer service and enabled efficient buying processes, enhancing customer satisfaction and operational effectiveness.

Acted as an escalation point for supplier-related quality disputes, providing leadership in resolving complex issues and maintaining strong supplier relationships.

Participated in internal and external audits to meet expectations and set processes for DuPont standards, ensuring regulatory compliance and operational excellence.

Worked cross-functionally with global SCM (Supply Chain Management), Sourcing, Quality, and Operations to ensure supplier sourcing, TAT, and ongoing performance met defined targets and overall business needs.

Managed procurement contract compliance and guided users and suppliers to use the right process and tools, ensuring adherence to contractual agreements.

Supported digitalization of content to drive a high level of automation, satisfying organizational needs in sourcing and buying experiences.

Built functional excellence and organizational capability in region, developing commodity/process expertise that supports localization and global commodity strategies.

Supported global businesses by allocating resources to support cost-out, new programs, and localization strategies, driving efficiency and cost savings.

Oversaw and managed requisitions, the requisition-to-payment process, and provided support to end-users and expert support to manage complex requisitions.

Created purchase orders on behalf of stakeholders, ensuring accuracy and compliance with procurement policies.

Interacted with stakeholders via phone or email to gather additional information on requisitions, ensuring efficient and accurate processing.

Educated and assisted stakeholders on best practices and Company Policy and Procedures, promoting compliance and operational excellence.

Ensured R2P process completion within given SLA (Service Level Agreement) for data accuracy and TAT (Turnaround Time), guaranteeing timely and accurate deliveries.

Collaborated with stakeholders and Accounts Payable to ensure invoices were posted on time and correctly, supporting internal teams on dispute resolution with suppliers.

Built and managed the Supplier Database, demonstrating excellent Supplier Relationship Management and fostering strong vendor partnerships.

Delivered world-class customer service and enabled efficient buying processes, enhancing customer satisfaction and operational effectiveness.

Acted as an escalation point for supplier-related quality disputes, providing leadership in resolving complex issues and maintaining strong supplier relationships.

Participated in internal and external audits to meet expectations and set processes for DuPont standards, ensuring regulatory compliance and operational excellence.

Worked cross-functionally with global SCM (Supply Chain Management), Sourcing, Quality, and Operations to ensure supplier sourcing, TAT, and ongoing performance met defined targets and overall business needs.

Managed procurement contract compliance and guided users and suppliers to use the right process and tools, ensuring adherence to contractual agreements.

Supported digitalization of content to drive a high level of automation, satisfying organizational needs in sourcing and buying experiences.

Built functional excellence and organizational capability in region, developing commodity/process expertise that supports localization and global commodity strategies.

Supported global businesses by allocating resources to support cost-out, new programs, and localization strategies, driving efficiency and cost savings.

Managed procurement for multiple locations, handling office automation equipment, support, and maintenance as part of the Global Supply Chain Management team.

Generated RFQs, conducted price analysis and negotiations, and reviewed/renewed supplier agreements/contracts, finalizing orders for Indian operations.

Liaised with shop personnel to ensure product/collection supply met demand and sought merchandise feedback from internal customers, regularly reviewing performance indicators with sales.

Monitored and reported performance measures on own area of work, coordinating impact assessments including cost, quality, complexity, and service implications.

Maintained service and performance during abnormal demand by effective communication and agreement of priorities and resource allocation with all interested parties.

Responded promptly and effectively to exception messages and compliance warnings, ensuring corrective actions were communicated and agreed upon with all stakeholders.

Monitored progress of the execution process, ensuring delays or issues were rectified or escalated to appropriate management levels, keeping customers informed of progress.

Implemented Operational Excellence / Lean Sigma principles to deliver continuous improvement in performance and eliminate waste at individual and team levels.

Generated new business by identifying, prospecting, and negotiating with new and existing clients, finalizing and renewing contracts to expand market share.

Met with existing clients at regular intervals, checking their needs and expectations, and redefining strategies to retain them, achieving strong SLA adherence.

Ensured all critical domestic and international shipments were tracked, customs clearance was sought, supporting documents furnished, and deliveries made as per agreed timelines.

Reported any accidental or additional costs incurred to customers to facilitate proper billing, ensuring transparency and trust.

Liaised with third-party logistics vendors and brokerage houses for customs, warehousing, and inbound/outbound freight matters, optimizing supply chain efficiency.

Generated and submitted MIS reports at regular intervals to management, providing critical insights for decision-making.

Coordinated with Operations, Accounts, and IS departments to ensure proper billing and maintenance of records, and to coordinate with apex operations and branch operations.

Attended to customer queries in coordination with the customer care department, providing first-hand information to clients about changes in service levels, enhancing customer satisfaction.